TIP Don’t contact someone new after 19:00, it creates more cost than value
Call to say congrats! Set them up for their induction. Remind them to complete the steps in the welcome email, particularly to upload their doc’s to Pre Flight and fill out the Cognito form. Pre-empt it being hard to find the office so to use notion to help
Text in morning: Hey NAME, we’re really looking forward to meeting you tomorrow. I’ll give you a call today to make sure you’re all set to go, what’s a good time for you? Let me know 😃 YOUR NAME
Call at the time they say (gives you creditability if you do what you say you’re going to do) - build relationship, rehash the details for training in the morning; time, how to find us (Welcome Hub), make sure to complete the onboarding steps in the welcome email, what to bring. Go over any questions they have, leave them on a high and say we’re excited to meet them tomorrow
Goal of this call is to be a friendly voice to reassure them and make sure they’re set for training
Text in morning: Morning NAME, hope you're having a great morning! You all ready for today? When you get to the office, go up to the third floor and Jess will meet you in the lobby. See you soon
Call in the evening - how did today go, how did you find it, go through game plan for tomorrow
Call in evening to make sure ready for first day in the field . Pre-empt, what to bring, timings
Text in morning - Morning NAME! Are you all ready for your first day field? Looking forward to working with you today. Let's meet for a coffee at 10:00 at XXXXX place.
Text or voice note in evening after First Day - Enjoyed working with you today, have a game plan for tomorrow, have a great evening, looking forward to tomorrow.
OR
Call if they didn’t have the best day